Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Late Arrivals - if you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Same rule goes for last minute cancellation (not cancelling 3 hours before your appointment time). No-shows OR cancelling 3 hours before your appointment - Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a 'no-show', and will be charged the full amount for their 'missed' appointment. This amount must be paid prior to your next scheduled appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This allows the opportunity for someone else to schedule an appointment. In our desire to be effective and fair to all clients, the following policies are honored: 24 hour advance notice is required when cancelling an appointment. Payment required at time of check-in.Each session includes a 5 minute pre-interview and 5 minutes re-dress period.Ĭancellation policy - We understand that unanticipated events happen occasionally in everyone’s life. Failure to obtain valid payment for your enhancement prior to check-in, will result in the cancellation of the enhancement item ordered.Ĭancel 48 Hours Prior to arrival to avoid a penalty of one night's room and OIN tax. To modify or cancel a reservation booked online click here. For reservations made using your TS Rewards number or through the call center please call 800.771.7711 to modify or cancel that reservation.Īll reservations require Credit Card Guarantee due at time of booking.

If you have selected to 'enhance your stay' by ordering flowers or food items, your credit card will be charged one day prior to your check-in date. New Year's Eve stays require prepayment of entire stay without change, cancellation, or refunds. Valid ID and Credit Card deposit required at check-in. Subject to availability and fees may apply. After 11:00am late c/o charges would apply. No charge if property is informed no later than 11:00am on day guest is departing. $10 per person per night above 2 people in room. No pets allowed with the exception of service animals specifically trained to do work or perform tasks for people with disabilities.

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